Dell India — Promised Offered goodies not delivered and irresponsible replies from support

Reference number:
090223FO515190

Laptop bought on :
6th Feb 2023
Offer registered on :
11th Feb 2023
Payment link received and payment was done on:
3rd March 2023
Today is the 46th working day(excluding Saturday, Sunday, and gazette holidays + All public holidays)
Refer to the below link for weekday calculation :
https://www.timeanddate.com/date/workdays.html?d1=03&m1=03&y1=2023&d2=10&m2=5&y2...

I bought a laptop from Dell at the beginning of February of this year. I had registered for Dell offer and it's been around 3 months since then and more than 2 months since I paid the amount for the goodies. There is no updates on what happened to it and whenever I email them they brush away with stupid responses. Even though it's already been more than 45 working days (excluding weekends and public holidays) they reply as mentioned below:
"We would like to acknowledge that we have successfully received the payment against your approved claim "090223FO515190" on Mar 03, 2023.
Please note that the delivery of the goodies requires 45 working days (excluding Saturday, Sunday and gazette holidays) from the date of payment realization."
It's like some auto-response message! Dell should stop giving such offers and I would not recommend anyone to fall for such a scam as probably by the time you get the goodies it might be already cheaper on online shops. And Dell should start working on their support team for offers as it's one of the worst experiences as they don't provide the necessary details. Also, I have no clue why something like an earphone takes more than 2 months to be delivered !!! The delivery people could have walked from the factory and reached my home by that time!!!
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We are disappointed to learn about this and suggest you please reach out to our support team at Dell Cares via Twitter DM. They will look into this further and help you out in a better way.

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