Dell India — Received Damaged product from DELL INDIA ONLINE

Dell India — Received Damaged product from DELL INDIA ONLINE

A abhishek1503 from Bengaluru, Karnataka Jun 22, 2022 Jun 27, 2022 This thread was updated on Jun 27, 2022

I ordered Dell Inspiron 7425 (2-in-1) laptop directly from Dell India website and they sent me a defective laptop through BlueDart on June 08, 2022. I raised a complaint with Dell about the damage within just 2 hours of the product delivery however, there has been no proper update from Dell till date (22nd June, 2022). I requested for a replacement of the whole unit but they keep telling that they will be contacting me in 24-48 hours.. Its been 2 weeks since i raised the issue. Still not resolved. Damage - broken hinges, bulging on the left side of keyboard. Invoice no: S[protected] Product code: E-D560732WIN9P Model- Inspiron 14 7425 2-in-1 Service Tag: 6J9JKL3 Express Service Code: [protected] No dell employee has been in touch with me till date. I keep calling and talking to them every single day (all calls have been recorded) but again they promise to call me back on 24-48 hrs. I need a quick replacement of my laptop. I don't want the product to be repaired and given back. I didn't pay INR 72000 to have a defective product. My details registered with dell: Name : Abhishek M Nair email- [protected]@gmail.com mobile: [protected] Was this information helpful? No (0) Yes (0)

1 Comment	Share
Submit Close

Related Dell India reviews

View all 3043 Dell India Reviews

Comments

Dell India

Jun 27, 2022

We have forwarded your details to the concerned team. Please be assured that they will assist you with the way forward.

abhishek1503's [Complaint's author] reply, Jun 27, 2022

Hi.

I spoke to two representatives even this morning and both of them updated me the same thing that they are awaiting a response or someone else will assist me at the earliest. Its been 18days today after the product delivery. This was my first Dell purchase and it went pathetic.

Because there was no response regarding replacement, i raised a request for refund and i hope its in process.. But again, no one from Dell has contacted me to give an update.