Dell India — Request for Replacement of Defective Laptop

Dear Customer Service Department,

I am writing to express my deep dissatisfaction with the repeated issues I have faced with the laptop I purchased from Amazon on October 17, 2022, under order number [Order Number]. Despite my attempts to resolve the problems, I have experienced ongoing overheating and subsequent malfunctions, leading to significant inconvenience and frustration.

On November 25, 2022, just a few weeks after purchasing the laptop, it started to overheat. I promptly contacted Dell support, and their initial response was to update the drivers. Following their advice, I updated the drivers, but the issue persisted. Subsequently, I registered a complaint on December 13, 2023, and Dell support requested I update the drivers again.

February 13, 2023, so they could investigate the issue further and potentially replace the motherboard.

Despite their assurances, the problem resurfaced even after the motherboard was replaced. I registered another complaint on May 4, and this time, Dell support replaced both the motherboard and the LED panel.

I understand that occasional technical difficulties can arise, but the frequency and severity of the issues I have faced with this laptop are unacceptable. I have invested both time and money in attempting to rectify the situation, and the continued malfunctioning of the device has greatly disrupted my work, I respectfully request that the entire unit be replaced. My laptop is still under warranty.