Dell India — Service and product

Address:

Jaipur, Rajasthan, 302018

I bought a dell inspiron 3148 laptop. Just after 3 months its one o[censored]sb port stopped working without any reason. I carried on with that issue as i had two more Ports and did not have time to go to any service centre. But after some time i felt i must go for a service call, and so as i called dell customer care. They ordered a replacement of motherboard after a long unsuccessful techincal support. So far the process was okay. But when the "so called engineer" i am using so called because that person wasn't even graduate when i talked him, came to replace that motherboard at my place. He was in extreme hurry. I asked him that he must do this carefully, but he didnt took care of my words by saying, " its my routine work". And in the process he damaged the internal cable of my hard disk and the connector of CMOS battery. I said what you have done man. He replied its a casual thing i'll order another for you from dell. It was friday 1st july 2016 evening. I asked him when the replacement would come, he said by tomorrow. I asked him for confirmation, then he refused. I wanted that because after that damage of cable and battery connector my laptop is not even starting with that old motherboard also. Now its wednesday already gone still i did not get any replacement and call from any service engineer. I called thrice after that to dell support, but they are not giving any satisfactory answer. Whenever i ask them, they just say that you would get a call by tomorrow. Unfortunately their tomorrow has not come yet. I am totally fade up with all this AMD feeling like cheated after buying dell product and i really consider it as my biggest mistake in purchasing an electronic item from dell. If anyone from your side could help in my ussue to get solved asap would be very thankful.
I can provide all the names of those people had a talk with me from dell support and those concerned persons who were involved in onsite servicing of my laptop