Dell India — Service tag JXLCXB2

Swetha

from Bhubaneshwar, Odisha

Address:	Ernakulam, Kerala, 682025
Website:	www.dell.com

Dear team,

Dell inspiron 3558 3000series

You can check it off with this service tag how much i had serviced the system and last time the service center people changed the mother board and the driver
Now the dvd drive is not supporting the video files. I bought this system last october 29th, 2016. Within this period the system is complained for 3 or 5 times and i am not in a situation to walk to your service center for troubleshooting. As per the compliance issue and also spoken to your technician, he is noted that if it is complained again, you have to exchange this laptop with a new one. Hope will resolve it soon.

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Dell India customer support has been notified about the posted complaint.

May 29, 2017

Updated by Swetha Technical team have worked for a week regarding my complaint issue of dvd is not working, but as of now we have not recognised the exact complaint of my laptop.As per their advice, we have done the windows reset, but unfornately the same error is happening and this is the second time the service team is formating the system.I already explained the team that the laptop is a complained from the purchased date and i dont want to continue with this.

The Consumer Rights Act makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.

As my laptop in a warranty period, I am entitled to have the laptop to be replaced and I also require you to confirm whether you will arrange for the laptop to be replaced