Dell India — Terrible experience with faulty new laptop and the customer service.

Website:

Dell

Hi

I have faced terrible service with my 6 months old laptop.The laptop does not allow any apps for video conferencing to run.The laptop immediately crashes after showing a blue screen of death with the error code snp2uvc.sys.

Your poorly informed/unqualified technicians kept calling up and doing the same steps with failed attempts to resolve the issue.No driver update works.

My laptop is under warranty and therefore I expect an immediate check of the hardware and software on this system tomorrow !Failing which I will have to make a serious complaint against Dell for cheating me by selling a faulty laptop and put a consumer forum complaint.

I need a technician to come down and check the laptop without fail.

Service Tag-JMHTY52
Express Service Code-[protected]

This laptop was bought online from Amazon store in India in the month of December 2015.


I expect urgent action on this.

Regards

Anamika Mukerjea