[Resolved] Dell India — Theft - Laptop submitted for service but not received back

bmohit81

from Mumbai, Maharashtra

Address:

Gautam Buddh Nagar, Uttar Pradesh

This is in respect to laptop within warranty submitted for some boot up issue on 3 April 2014 but to my surprise I have not received my laptop back. Laptop was submitted in sector 18 Noida authorised service centre but the executive says that they had a theft in the centre and all the laptop are stolen. First of all, Dell did not inform customer about the theft on their own. I don't understand why was dell so irresponsible in informing about the incident so that one would have at least change there banking and other logging information. Further, when asked what will be the plan of action, executive said we need at least 10 days to investigate and revert. I mean, why should customer suffer because of the mis happening. Dell should compensate the customer ASAP. Email- [protected]@yahoo.com. M-[protected]

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Dell India Customer Care

Verified Support

Hi Mohit,

Regret for the inconvenience caused.
As per the update received from the consulting team, The Dell legal department has contacted all the customers and have issued replacement systems. There were few cases where the contacts were unreachable, I would suggest you to kindly check your e mail account, as a written communication was sent to all who were not reached.

Thanks & Regards,
Shaina_M
#iworkfordell

Dell wisher

from Mumbai, Maharashtra

HI Mohit,

I guess u got replacement that to a box pack laptop and with an upgrade model. DELL is a brand name they will not spoil it. Theft is not planned by anyone and we are glad that we have customer like you. Hope system is working fine.

Reagrds,

DELL-WELL WISHER

shashankjain27

from Noida, Uttar Pradesh

Same story please help