Dell India — Unethical retail outlet

Address:	New Delhi, Delhi, 110043
Website:	Retail outlet of DELL

Dear Team Dell,

I write, to bring to your notice, the unethical behavior of one of your retailers, whom I happened to have dealt with.

So we reached at one of the DELL's showroom outlets, and intended to purchase DELL Inspiron 7560. The salesman told us that at INR 69000 along with the the laptop we'll receive a kit of four products (which includes a mouse & headphones among others).
There, we committed a mistake by not having paid heed to what this kit of four products was, given that we were standing in the DELL showroom, it was an obvious assumption that they'll be DELL products which we could see in the showcase across. After we made the payment, substandard products (in the kit of four) were handed over to us.

This came as a shock, because if a customer is ready to part with 70k, why would s/he use such low quality products, they would instead spend a few more bucks, if needed.

I just want to convey, that belittling the customer or trying the cheat them in such a fashion is inappropriate. Had I not swiped the card, the chances of me purchasing from your retail shop were close to zero.

Here, it must be noted, one goes for offline shopping for a good experience and not to come home feeling cheated.

Of course, after understanding what was going on, we got a new invoice made without the substandard products.

Details of the retail outlet:
Lapcom Peripherals Pvt. Ltd.
G-4, Before House, 51-52 Nehru Place
New Delhi- 110019

I wrote to you with the hope that you will follow up on this concern of mine, so that no customer feels cheated in the future.

Best,
Srishti