Dell India — Unsatisfactory response from dell service center

Address:

Bilaspur, Chhattisgarh

Hi sir,
My dell laptop's (Inspiron 13, 7000 series, service tag:3d5lh52) keyboard has been short circuited. Its touch screen is also not working properly. But everytime i visit local service center of dell, they do not help me properly. Everytime they say the would contact me when they will bring new screen, but then they just froget about my complaint. They didnt even register my problem. Please look into this case..