Dell India — Worse after sales customer service of any company

Website:

www.dell.com

It seems the dell zombies are back in india. After going through the dell phone maze and reaching dell technical support. Their zombie's attitude was amazing and pathetic. We were under impression that after the dell buyback the customer service would be at par with apple but sorry to say that it has gone worse. It also seems that customer service in india would take another century before even reaching what singapore has to offers. Wasted 40mins (30mins talking to a zombie) two calls and again placed in a que. What was use of paying extra for the warranty when the support guys are not reachable or are not interested in serving. We have already started to move away from dell to apple. 20 years back i had a dell laptop being fixed in remote india within 24hrs of complaint and now when they have shops everywhere they are note even ready to take or listen let alone honouring the warranty.