Dell — Laptop accessories not being covered even under support

Address:

Mumbai City, Maharashtra

My laptop dell Inspiron 7420 is having faulty hinge for which I visited your service Center in February 2015. My express service code being [protected]. Since then I have been constantly trying to get the part replaced but the only answer I get is the part is not available. Today they asked me to get it done from other providers which is highly unprofessional on the part of a company which has agreed to providing support for three years. If such a reputed company can't provide their own accessories then it's really going to make us think twice before purchasing any other goods from this company in the future.