[Resolved]  Dell — Laptop not working after DELL Service

Address:

Thiruvananthapuram, Kerala

Hi, I'm Anil and working with Infosys Technologies, Trivandrum. I have a Dell Studio 1555 which is out of warranty(Service tag HCMH3BS EXPRESS SERVICE CODE [protected]). It showed a problem- "getting off frequently while working as power code plugged in"(but was working fine with charged battery). I had given my laptop for service at the below Dell authorized service centre one month back. "Dell Partner for Servers & Spares, M/s WiFi Solutions F 14 1st Floor, Technomall, Technopark, Trivandrum, Kerala. Contact: [protected]" After so many phone calls I got communicated that the laptop has been sent to Kochi to Dell service store. After 2-3 weeks, when I checked I got the response like, the motherboard needs to replaced and it costs around Rs.13000/-. I was not interested in spending that much amount and agreed to return the laptop to me without any repair. When I went to collect the laptop, I asked him if any expenditure has occurred to him and he said no and I took my laptop back. But after reaching home, when I checked, I could see that the system is not at all booting up.The blank screen is showing always and sometimes it is blinking I reported this to the service centre person, but no action has been taken yet. He admitted that the laptop was in working condition(with charged battery) when it was received by him, but not booting up now. It was not at all communicated to me once I took the laptop back. Me and my friends are long time DELL customers and I expect a decent solution for this. I need to get my laptop at least in the condition that I gave to service. PS: I don't have a bill/service voucher with me as I have not given the laptop direct to the person. The logs of all calls made with him are the only proof available with me. Please take an immediate action. Regards Anil Anil MK Mob: [protected] Emp.No:99605 Infosys Technologies Ltd. Trivandrum Kerala