[Resolved]  Dell — LAPTOP REPLACEMENT DELAY

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New Delhi, Delhi

Subject: Dell system replacement - Service tag : B0CY1Z1 <<#[protected]#>> My Dell laptop has stopped working at Date: 12 july 2014 so i complained to Dell technical support deptt. and after the 4 time system's part replacement (i.e. Harddisk, Motherboard, battery and then all together). Techinal department transferred the case to "System replacement" deptt. For which, after finishing the documents and other formalities I got a e-mail from Mr. Vishal (email id:[protected]@DELL.com) about order placement at date: 11 August 2014. I also handed over the Old Laptop to dell (Ref Number : [protected]). Today its 16 september 2014 and i didnt recieved the 'new laptop' yet. during the duration mr. vishal always kept me updated about the process status (though mostly he gave excuses for delay). Since 12-july-2014 to Today my 'Laptop issue' is not resolved. If someone really cares about the customer in DELL then please help me to get replaced 'New Laptop' ASAP.