Dell — Loss of e-mail

When the Technical Team changed over from one account to another account around 05/28/2015, the e-mail was not properly exported, therefore the e-mail was backup to a "ibk", and not 'cab" like I tried to explain to them, thus causing my Incredicmail to be lost from[protected] for good. I tried to notify Incredimail if there was any way we could get it back, but there was no way.There were many technicians that had their hands on in this situation and this might have been some of the problems, even mine. I feel that this was incompentence and lack o[censored]nderstanding on many people. the first technicians should have made sure that the e-mails were backed up properly and exported properly instead of going in and doing what they thought was right. They should have looked at Incredimail instructions. I lost a lot of important data that cost me time and money and account numbers that will never be founf again. I hope this never happens to me or anyone else again.