[Resolved]  Dell — My speakers are damaged within 2 months and they are not ready to replace them under warranty

Address:

Chennai, Tamil Nadu

I purchased a Dell refurbished laptop in oct 2014. My internal speakers stopped working from past few days. When contacted Dell Customer service, i was told that the internal speakers were damaged and they cannot replace it under warranty since i used third party software in my laptop. They said i'm using a blacklisted software(VLC media player) in my laptop so they cannot replace the speakers. But my concern was they have never mentioned VLC media player as a blacklisted software anywhere in their website. They gave me a link showing that warranty will not be covered if we use any third party software. In that case, even Microsoft is a third party software and if any issue comes with Operating system will they tell the same. It is common that everybody will install a media player, how can everybody know the list of Blacklisted softwares DELL company have. I did not get any reply other than this from them. So decided to post it here.