Dell — New alienware 17 laptop

Address:	Bangalore, Karnataka, 208001
Website:	www.dell.com

Hi,

Dell service request number[protected]

I have purchased an alienware 17 laptop on may 22, 2014 with an extended warranty of 2 years (Total 3 years warranty). Total amount i paid is rs. 214, 989.00

I am facing repetitive issue of fan + heating after the laptop purchase and have been following the dell warranty terms and conditions wisely in resolving the issue. My all laptop service calls are of same issue.

Dell's expert technicians have visited my place multiple times and have replaced the parts which gets fixed on that time, but within the period of 3-4 months the same issue rises again.

Being a professional designer, i have to deal with multiple works and such issues make my work less productive and affects my time and money. It is also hard to submit my laptop at dell service center unless dell provides me a backup laptop of same configuration.

I have already invested my time and worked together with dell to get it resolved. Since same thing is rises again, i want dell to take this seriously and give me a appropriate core solution. I have suggested these options to dell:

1- take care of that particular section (Fan + heating issue) and cover it under warranty lifetime.
2- replace the laptop and provide me with a new one

I was approached by the dell representative m/s shaina maheshwari, senior support resolver and she said that both the options are not possible and is offering me to get it serviced again and if the same issue re-appears it will be fixed again as per dell warranty terms and conditions.
After the warranty, if i get same issue then dell will take is as out of warranty and will only repair it when i will pay for the dell service and the faulty part.

I totally deny and oppose the solution given by dell as the product is under warranty and is faulty.

I am not closing the service request number[protected], as i have not received any proper solution. Dell is forcibly closing the case considering it to be resolved.

Thanks,
Akash