Dell — No clarification about laptop motherboard price quotation

Address:

Pune, Maharashtra

Laptop model: Dell Vastro 2520 Service Tag: 5S45HZ1 I have been using Dell Vastro laptop since last one and half year. Recently I faced some technical problem while charging the laptop. I contacted Dell Support[protected] and the resolution given to me by Dell Support was replacement of MotherBoard for my laptop. I was given in mail price quotation for change as Rs 20000/- I inquired about motherboard replacement coast at local Dell Service Center in my City(Address: Dell Service Centre, Tilak Road, Besides Cosmos Bank, Pune) and I was told the cost of replacement of motherboard would be Rs 13500/- Both quotation provided by same company entities for the same product but has huge difference (Rs 6500/-) in quotes. When I called Dell Technical Support again regarding this, I was given answer that "Since its a technical support department we do not know the reason for difference in pricing. You need to connect Sales department." I was provided with different number[protected]. When ever I called this number the executive on the call informs me that "Call has been routed to Dell Insiron out of warranty support and your laptop is Vastro Series hence we need to route it to same department." However, whenever call got routed to Vastro Series it disconnected by not receiving by any one. It happened around 4 time exausting 5 hours. It seems that company has no intention to answer basic queries about pricing of spare parts.