[Resolved] Dell — not providing warranty

monisha kumar

from Puducherry, Puducherry

Address:

Pondicherry, Puducherry

Sir, My 2 year old laptop was not turning ON, was just beeping, so I went for a mother board replacement in "EXCELLENT COMPUTERS No 21, Near Joy Alukas, Kamaraj Salai, Venkata Nagar, Pondicherry - 605011" a DELL dealer in Pondicherry since there was no service centre near by, also they were manipulating as the service centre of Dell in Pondicherry.They replaced my motherboard charging Rs 10, 000 from me, but does'nt provide any warranty, where as all other shops and the company itself is providing 3 months warranty. Now My laptop is again showing motherboard complaint within 2 months of this replacement. I claim to get warranty.

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Aug 14, 2020

Complaint marked as Resolved

Dell India customer support has been notified about the posted complaint.

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Comments

Dell India Customer Care

Verified Support

Hi Monisha,

Regret for any inconvenience caused.
We recommend our customers to extend the warranty, once it gets over for any hardware support. Even if you are at remote location we send engineer at customer’s place to get the part replaced.
Kindly share your system service tag at "[protected]@dell.com" I shall check the status and will help you further.

In case of any further assistance Please feel free to contact me directly by sending a reply to this biog.
We would recommend you do not post your private information on a public forum.

Thanks and Regards,
Kaveri_D
#iworkfordell