Dell — Poor service by Dell

Address:

New Delhi, Delhi

My under warranty Dell laptop got some physical damage. I was given a quotation for the repair (as supposedly I was not insured against physical damage) including the cost of part and labour and an Acknowledgement Order after payment of the quoted amount (deposited in their account as per details given by them) with a date specified. To my utter surprise, two days after somebody called me to say that the laptop will be repaired within 2-3 days, I again receive a call to be told that my order has been cancelled as they could not trace my payment details and they will re-process the case, again giving me the same no. of days' to wait. There is nobody to listen and I have no choice but to wait. The most deficient service you can expect from a company like Dell.