Dell — Poor Service, Incompatible VRAM, Win 8.1 Upgrade Failure

minhajulhaque

from Bardhaman, West Bengal

Address:

Bardhaman, West Bengal

Dear Sir, I bought a Dell Vostro 270s from MEDIATECH a local computer store near my place on 15th Feb 2014. My Service Tag is 4FRH102. Before I made my order I ensured that I was going install another 4GB of RAM and 1GB of VRAM as well. Installing a VRAM was one of the main reasons I planed to buy this desktop as I like to work on additional displays for high resolution photo editing. Everything was fine so far. But the trouble started when they failed to install the graphics card. They put me on hold for a month in search of a compatible VRAM which I already paid for. A month later finally they arrived my home with an another incompatible VRAM (which was ZOTAK GEFORCE GRAPHICS 210 1GB) after a number of service requests via phone calls. Whatever graphics card they installed went incompatible again with my system and the monitor went to sleep mode. They left my system in this condition for 3 working days killing all my time. When I told them about registering a complain against them they came to uninstall the VRAM on the following day and took the graphics card with them. Since that day on they have almost forgot that I'm their customer who is in the need of their help for more than 3 months. Moreover I have an another problem o[censored]pgrading my operating system to Windows 8.1 which was out of the scope of their knowledge. That very upgrade is available on my windows store. But it's giving me a stupid message like, "Try to download it logging in as an administrator". I am the administrator though. Now they are lying to me of fake orders and trying to convince that my system is working fine without a graphics card. I'm annoyed at the way they are dealing with this helpless customer. My question is, am I really going to get the services I paid for? Or the company too is going to ignore this customer like them who hardly thinks the service to the customer is the part of their business? I'm humbly seeking a peaceful resolution to these problems. I hope the company will assist its bonafide customer. Thank you.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Dell India customer support has been notified about the posted complaint.

May 14, 2014

Updated by minhajulhaque Dear Sir, I bought a Dell Vostro 270s from MEDIATECH a local computer store near my place on 15th Feb 2014. Before I made my order I ensured that I was going install another 4GB of RAM and 1GB of VRAM as well. Installing a VRAM was one of the main reasons I planed to buy this desktop as I like to work on additional displays for high resolution photo editing. Everything was fine so far. But the trouble started when they failed to install the graphics card. They put me on hold for a month in search of a compatible VRAM which I already paid for. A month later finally they arrived my home with an another incompatible VRAM (which was ZOTAK GEFORCE GRAPHICS 210 1GB) after a number of service requests via phone calls. Whatever graphics card they installed went incompatible again with my system and the monitor went to sleep mode. They left my system in this condition for 3 working days killing all my time. When I told them about registering a complain against them they came to uninstall the VRAM on the following day and took the graphics card with them. Since that day on they have almost forgot that I'm their customer who is in the need of their help for more than 3 months. Moreover I have an another problem o[censored]pgrading my operating system to Windows 8.1 which was out of the scope of their knowledge. That very upgrade is available on my windows store. But it's giving me a stupid message like, "Try to download it logging in as an administrator". I am the administrator though. Now they are lying to me of fake orders and trying to convince that my system is working fine without a graphics card. I'm annoyed at the way they are dealing with this helpless customer. My question is, am I really going to get the services I paid for? Or the company too is going to ignore this customer like them who hardly thinks the service to the customer is the part of their business? I'm humbly seeking a peaceful resolution to these problems. I hope the company will assist its bonafide customer. Thank you.