[Resolved]  Dell — PRATEEK SABARWAAL from DELL ESCALATIONS DEPTT. making things worse for me like its a personal isuue.

Address:

Jammu, Jammu and Kashmir

My service tag is 8lw7cs1. alienware m14x. Purchased indian extended warranty. Already spent a fortune approximately 1lakh on it. An year ago my lcd screen had an issue with its alignment, dell got it replaced with no issue, no questions, but now i had a word with PRATEEK SABARWAAL about my motherboard repair as a technician accidentally broke my motherboard, but Prateek refused to get it repaired and when i told him about LCD issue he bluntaly refused. After 2 months i called dell, they told me just because had a bad word with Prateek so we are not providing you service as it was already refused by Prateek. My point is ..is Dell is run by only this guy, if he is being personal with me, what options i have left with...i gave so much money for extended warranty but in return i am getting nothing...