[Resolved]  Dell — Problems with newly purchased Dell Inspiron 15-3542

Address:

Mumbai City, Maharashtra

Dear Sir/ Madam, This is in relation to the Dell Laptop (Model No. Inspiron 15-3542) purchased by me on 14th August, 2014. The Service Tag code of the machine is [protected]. Even though it has been just over one month since I have purchased the machine and the same is claimed to be one of your top of the line laptops with superior specifications and performance, I have experienced various issues with the machine, due to defects in both the software as well as the hardware of the system. I have called your technical support executives on numerous occasions and spent hours on the phone trying to solve the issues but there has been little to no improvement. Add to that, I seem to be facing a new problem everyday which has caused my work to suffer greatly. It is indeed disappointing that despite the fact that DELL prides itself on the quality of its product and the superiority of its customer care, a brand new machine is suffering from such terrible defects. I have listed out some of the major issues being faced by me on a day to day basis as under: 1. Difficulty in connecting with the internet whether it is via LAN or by means of a dongle. (Please note that other systems using the same LAN or dongle connection are facing no difficulty in connection, hence indicating that there is a fault in my machine) 2. Defect in the (“) key. The same has to be pressed twice in order for the (“) symbol to appear. 3. The light next to the integrated webcam comes on and goes off without any command upon starting of a new application even when the application being opened has nothing to do with the Webcam. 4. There is some internal process that starts in the machine periodically which causes a loud noise (of various sounds) as well as vibration of the machine as if the same has an ancient processor. The starting of these noises is not dependent on any workload of the machine and can start even when there is only one application running. 5. There is a lag in the receiving of commands by the machine in relation to opening of applications, files, folders, etc on numerous occasions. 6. On pressing the left click key on the mouse pad, the drop down of the right key appears very often which means that the incorrect command is being sent to the system. 7. Upon pressing the left key, the cursor locks and does not move upon sliding the fingers across the mouse pad. This makes scrolling on a page as well as dragging and dropping objects extremely difficult if not impossible. Please note that this problem began today. 8. The caps lock key seems to be defective. Very often once the key is pressed (signal light on the key being on), the output would be of lower case and when it is pressed again (signal light on the key being off), the output would be o[censored]pper case. 9. The general speed of the machine is quite slow and does not at all live upto the tall claims of the processor that have been made. As stated earlier, most of the aforementioned issues have been discussed with your technical personnel but no satisfactory advice or repair has been carried out. You are requested to forthwith ensure that all the above issues are addressed and fixed at the earliest or in the alternative a replacement machine is provided to me which will perform as per expectation. You will appreciate that the inferior performance of the machine is causing significant hindrance in my day to day work and is hence causing me serious mental agony. Hence, I request you to kindly treat this matter as urgent and do the needful at the earliest.