Dell — Replaced with a faulty motherboard

Address:

Udaipur, Rajasthan

I purchased a laptop from Dell in 2009, a Studio 1555. It was a source of much consternation and trouble from the start. I had to get it serviced several times every year. Spending more money on extending the warranting TWICE was a foregone conclusion 'cuz the laptop just wouldn't function without problems. My warranty expired last year and the final service I received involved replacement of the motherboard. The issues I faced involved the laptop turning off without warning at unpredictable times. There was no way for me to test whether the issue had been fixed since the service was done on the last day of the warranty period. The laptop has been showing the same issue sporadically ever since. I have tried replacing the old battery with a genuine one but the problem persists. I have run 32 bit diagnostics and it shows no error but the Windows System Logs show several instances of the following ACPI bug - "The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly." So, in essence, Dell supplied me with a faulty motherboard. And the 11, 000 /- INR I had to pay to extend my warranty only bought me more trouble. I would like for this to be rectified as soon as possible. I am now in the market for a new laptop but if the level of service and competence has remained the same, Dell wouldn't be an option. My phone number in [protected] and rest of the contact info can be obtained using the service tag for the laptop ( Service Tag 3DTJ3BS ). Hoping for a positive response