Dell — Unresolved order for a month (Service request no.[protected] customer number[protected]

risrockz

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

I made the payment for replacement of 4 out of warranty parts(Motherboard, HDD, ODD and Heat sink) that were not functioning properly on the 27th of May via IVR and I was assured on the time of the payment that it will take 3 weeks for the parts to be replaced, however after the completion of three weeks I received a call saying that it will take till the 20th of June.

I waited but today on the 25th of June I received a call from your service representative saying that it will take more time and when asked how much more time will it take, she said "can't say". This is very unprofessional and uncanny service and I urge you to address this issue as soon as possible. When I try to talk to a senior I am put on hold for long times sometimes over an hour with again no definite answer.

It has been close to a month and I still haven’t received any parts other than just false assurances and finally i have just waited aimlessly. Please let me point out that I am a student and it is very difficult for me to continue like this as it is hampering my studies.

Please address this issue as soon as possible.
Quote no 26668421
Service Tag No. - 4BK3WQ1
SERVICE REQUEST NO.[protected]
CUSTOMER NUMBER[protected]

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Dell India customer support has been notified about the posted complaint.

Jun 27, 2014

Updated by risrockz Yesterday I received a call from Dell representative saying which that still now their consignment hasn't arrived in the country and it will take till the 2nd of June. Dell is being very irresponsible with handling their orders with untimely communication and not meeting their committed timeline and keeping on extending with unruly response. I feel they are just making excuses and no one is looking into this issue seriously. They have tried my patience for way to long and now the water is flowing above. If this time they don't keep their word the issue will be overboarded and I will have no option left but to file a fraud complaint.