Dell — Warranty Violation

Address:

Mumbai City, Maharashtra

Brief of Incident: - On 15th April, 2014- first timereceive an exception message on system -“Your Hard Drive is facing problem, Contact Technical Support team”. - On 25th April, 2014- Evening 10:36 PMIST call technical support team but no one respond the call. - On 26th April, 2014- Morning 10:15 AMIST, call on all possible support numbers of Dell- India. No one was there torespond the call, at last one support person responded and inform this is notthe right department to log the problem, you need to call in between Mon toFriday for any problem. He take all necessary details from me about laptopand problem, but don’t logged the call. - I was out of town from 28th April to13th May. - Called to technical support team on 14thMay and describe about the problem, they issue reference no:[protected] .as I was not having laptop at that duration. So have to call on next businessday in between 9:00 AM to 6:00 AM IST. - Called to technical support team on 15thMay at 9:30 AM IST and technical troubleshoot identify that it is Hard Driveneed to replace. - Technical Support people : Laxmi > Anthony> Rajeev Chaukari > Shyam P > Rahul Dev . knows about this issueand deny to make replacement under warranty. Point of Conflict : - Please find attached details for my machinepurchase. - When my Hard Drive got problem under warrantyduration then It needs to be liability of company. - When you commit 24X7 Technical Support duringpurchase then why not offer that during real time problem. - When I called on 25 and 26th of Aprilabout problem them why not your support office issue me a Reference Ticketnumber and arrange a call back from Dell. - I have all evidence like my phone log andmachine(laptop) log which proves that Hard Drive got problem under warrantyduration and I also keep approaching to technical support but found noresponse.