Dell — Why dell not pursuing one policy for India

Address:

Chennai, Tamil Nadu

Hi, I have been a customer of dell for over 10 years. On 4/6/15 I purchased a inspiron 3541, 4 GB 500 ram from you Adyar, Chennai show room. Telephone no.[protected] at Rs.22000/ I was not given the lap top bag as part of the sale. Bill No:2964 dated 04/06/15 On 12/6/15 I purchased one more inspiron 3541 same configuration from Hyderabad Dell stores Bill No: s15 474 / 12/5/15 for Rs. 21650/ and I was given a bag by the dell store. Today 23/6/15 I spoke to your customer service and was informed by one Mr. Hari who attended my call that Dells policy is same all over India and that I was entitled to a bag for the purchase I made in Chennai. He asked me to talk the adyar stores which I did. However Adyar stores told me that customers service of Dell is not aware of the policies and that Chennai does not follow the dell policy of Hyderabad. The person there refused to listen to me when I told him that I was asked to speak to him which I was doing . He told me he cannot give me a bag which was due to me. My simple question is how can Dell allow such things to happen in their stores and why do they mislead customers. Instead of walking into any other shop we go to a Dell stores thinking that we would not be cheated. Please take this complaint seriously and ensure that you follow a policy common to whole of India. We have 5 dell computers at home and dont shake our faith in Dell. During the next week we would be buying computers for our office and you are making me think twice if I should buy Dell or other brand. Please ask your sales people to be more responsible and not mislead customers by stating that different states follow differen tpolicies. I look forward to hearing from you and direct your adyar stores to contact me and give me my bag which am entitled to. Thanks, Dr. Jayshree RK [protected] / [protected] or reach me at [protected]@yahoo.com