[Resolved] Dell — Worst Replacement team. Had taken more than 1 and 1/2 month to deliver replaced system.

kamleshwar_gupta

from Delhi, Delhi

Address:

New Delhi, Delhi

I have purchased an DELL Inspiron 15 7537 Laptop which Service Tag No.is DZH82Z1. Just after 1 week of purchase it comlrtely dead, so i complaint about this with DELL TECHNICAL SUPPORT on 12th March 2013 with complaint no.[protected], and the customer care person agreed to replace the system. She told it will take maximum 21 to 27 days time to replace. I agreed and told her to start the process. Today it is 25th March. and i am still waitng the notebook. Dell replacement team is worst and the team is not doing their own job. Even they are not updating ststus of the product.

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Aug 14, 2020

Complaint marked as Resolved

Dell India customer support has been notified about the posted complaint.

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Comments

Dell India Customer Care

Verified Support

Hi Kamleshwar,

Regret for the inconvenience caused.
I can see that Senior resolution team is already working on your case.
The system replacement is already in-progress and shall get delivered at your address with in next 48 - 72 business working hours post the transit process completion., As the escalation team has already expedite the order and shall get this delivered at your address at the earliest.
I will also follow up on your case to the closure.
**Would also request to kindly hide the system related information including complaint number for security reasons, as this contain your system specific information, which may be misused.

Thanks & Regards,
Shaina_M
#iworkfordell

Dell India Customer Care

Verified Support

Hi kamleshwar,

Greetings from Dell!!
I believe that the Delivery team has delivered the laptop at your address.
Would request you to kindly revert with a conformation along with any queries further, I shall be glad to assist you.

Thanks & Regards,
Shaina_M
#iworkfordell