Dell — Wrong model and OS. | |||
I have order DELL LAPTOP with model E5440 with Windows 8.1 Pro edition. When I saw the image of the ordered laptop in website and as well as the image showed by the sale representatives has the finger print option and mouse pointer. For this I have paid 62, 670/- through online. On yesterday I received the laptop and when I opened it I was really shocked to see that, it doesn't have those options (finger print reader and mouse pointer) and also loaded with Ubuntu software. They placed the sticker on the laptop too. Regarding the issue, when I tried to contact person concerned, no one was taking the responsibility and not transferred to right person. Finally after I was talking to several persons (around 7 peoples), I found the concerned person. Still I am not getting the response, I am totally upset, whether they will replace the laptop or not. Please guide me how to get the replacement at the earliest. Its creating lot of headache as why i have purchased through online... please help... Thanks in advance. Was this information helpful? | |||
Dell India customer support has been notified about the posted complaint. | |||
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Please accept my apologies for any inconvenience caused.
Would request you to kindly share your system service tag details to check the system status and assist you further.
Kindly revert with your details at "[protected]@dell.com"
Kindly mention in the subject line "Complaint raised on Consumer Complaints (Shaina_M)"
I shall be glad to assist you.
Thanks & Regards,
Shaina_M
#iworkfordell