Dena Bank — Cash not refunded

Address:

Sultanpur, Uttar Pradesh

I made a debit card transaction on 6th April 2015. The transaction was not successful but an amount of Rs 15000 was debited from my account. Since then I have send multiple emails to Dena Bank, their customer care cell even registered a complaint on their website. I have even called my home branch but they only say it would be credited soon. But till date no action has been taken. My name is Shivam Raj.