Dena Bank — HARSH AND IRRITATING BEHAVIOUR OF DENA BANK STAFF AT RAJA ANNAMALAI BRANCH PUSASAWALKAM CHENNAI 600084

Address:

Chennai, Tamil Nadu

DEAR SIR, WITH DUE RESPECT, I VISWANATHAN A/C HOLDER OF DENA BANK AT RAJA ANNALAI BRANCH PURASAWALKAM CHENNAI 600084 WENT TO BANK PN 23rd MAY FOR WITHDRAWAL TRANSACTION AND ENQUIRED ABOUT MY CHEQUE BOOK AND ATM CARD WHICH I ALREADY APPLIED DURING ACCOUNT OPENING.ONE OF THE BANK STAFF NAMED NIKITHA REPLIED YOU HAVE TO APPLY OMCE AGAIN FOR THE SAME.THEN I ASKED TO GIVE ME A WITHDRAWAL SLIP, SHE GAVE ME A LOOSE CHEQUE LEAF.THAT I USED THE CHEQUE LEAF FOR TRANSACTION AMOINT OF Rs ONE LALH (1, 00, 000). CHEQUE RECEIVING STAFF SAID YOU COULD NOT ABLE TO USE LOOSE CHEQUE LEAF FOR ABOVE Rs50000.SO I ASKED ANOTHER CHEQUE LEAF AND I TARED THE CHEQUE WHICH MENTIONED Rs ONE LAKH. THE BANK STAFF NAMED NIKITHA (I DONT KNOW HER DESIGNATION) WHO ARGUED WITH ME WHY YOU TARED THE PREVIOUS CHEQUE LEAF WHICHI GAVE. I REPLIED THE CHEQUE LEAF WAS WRONGLY MENTIONED WITH ABOVE LIMIT SO I NEED OTHER, THEN SHE ARGUED AND COMPELLED ME TO USE THE PREVIOUS CHEQUE LEAF PROVIDED AND IGNORED TO ISSUE ANOTHER.I REPLIED I AM NOT SATISFIED WITH YOUR BANKING SERVICE I AM GOING TO QUIT THE ACCOUNT THEN SHE GAVE ME REQUEST LETTER TO FILL FOR NEW CHEQUE BOOK AND MAKE ME TO WAIT FOR MORE THAN 45 MINUTES TO ISSUE A NEW CHEQUE BOOK .WHILE I SUBMIT THE REQUEST LETTER SHE RECEIVED IT HARSHLY AND THROWN IT LIKE A WASTE PAPER AND I ENQUIRED FOR CHEQUE BOOK HER TWO TIMES AFTER SUBMITED THE LETTER .SHE DOES NOT REPLIED ANYTHING ATLAST SHE PLACED THE CHEQUE BOOK ON HER TABLE WITHOUT INTIMATING ME AFTER SOMETIME I ASKED HER ABOUT THE SAME SHE REPLIED CHEQUE BOOK IS READY AND IT WAS IN FRONT OF YOU .BECAUSE OF HER HARSH AND IRRITARING BEHAVIOUR I FEEL MENTALY DISTURBED AND SHE WASTED MY TIME .PLEASE TAKE SEVERE ACTION AGAINST HER AND MAKE NOTICE TO ME. CUSTOMERS ARE MOST IMPORTANT ASSET TO A ENTERPRISE SO DONT LOOSE A CUSTOMERS WITH ISSUES LIKE THIS.IF ACTION DOES NOT TAKEN DEFINITELY I FORWARD TO CONSUMER COURT.