Dena Bank — never attend phone or emails

Address:

Vile Parle, Mumbai City, Maharashtra, 400057

After shifting from mumbai to another city we have noticed that the dena bank officials in the mumbai branch vile parle simply do not pick up any landline phone calls made to their specified numbers.
They also do not reply to emails. Sometimes they just pick and hangup or sometimes the other person says connect on number ending with 09 or sometimes they say connect on number ending with 06 or 12 and so on. Sometimes if i want to talk to someone in say fd department an call connects after say 20 - 30 tries i have overheard that man shouting 'nahi hai aisa bata de'

Call connects after a lots and lots of retries and then it's still ineffective.

I have decided that i am going to close all my relationship with dena bank in coming months. I will make visits to mumbai and close all my accounts with them. Bob merger has not helped.