Dena Bank — Uninformed rude arrogant staff

I enquired about opening new locker and relevant documents required for the same.I had an account in other BOB branch in same area and confirmed with the staff whether i will be able to open locker in such conditions.
The staff said yes and gave list if documents along with which there was a paper that needs to be Franklin (500 Rs).
On submission of this document he told i will need to pay 15000 fd compulsory.
Next day when i went he asked for signature of my senior citizen dad in front of him
Third day when we went he refused to open locker and brought new condition to open new bank account.

After so many visits everytime standing in line in covid situation spending 600 rs he refused to do the work.