[Resolved]  Lenovo India Private Limited — Purchase of Desktop #VS80034635

Address:Mumbai City, Maharashtra

I had purchased a Lenovo desktop of serial no. VS80034635 from Croma Retail store Sion Mumbai on 27-January 2013. Within 3.5 months of its purchase the desktop has encountered multiple problems of hard disk crashing, operating system not functioning and mother board not working. Even after sending the machine to Lenovo workshop and after return it is still not working. The engineer has given his report dated 06-June-2013 wherein it is mentioned clearly about the problem. This has not been resolved till date 27-June-2013. I have requested for replacement of the machine as it has developed multiple issues but Lenovo is not agreeing for that. The price of the machine is Rs. 43,000/- and if they cannot replace the machine then they should give me a full report.
I would request for your support and assistance here please as I feel cheated by Lenovo and croma in giving me faulty product.
Please help as soon as possible.
Thanks and Regards

Dhaval Kapadia
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

Dear Dhaval Kapadia,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma
Dear Dhaval Kapadia

Trust your complaint with Croma has been resolved.

For any further queries or feedback, do feel free to call us on[protected]. You can even SMS <CROMA> to 56677, and we will call you back.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma
Dear Team Croma,

Thanks for your response and many thanks for helping me to get the replacement of the defective PC

Really appreciate your team support on this.

Best Regards

Dhaval

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