Dewan Housing Finance Corporation [DHFL] Customer Care

Dewan Housing Finance Corporation [DHFL] Customer Care

Dewan Housing Finance Corporation Ltd

201, 2nd Floor, Vipul Agora, M G Road
Gurgaon
Gurgaon District
Haryana
India - 12200

Customer Care Phone Numbers and Contacts

Tollfree:
1800 22 3435
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Phone:
+91 22 6106 6800
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+91 22 6600 6999
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+91 22 2658 3333
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+91 22 7158 3333
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+91 12 4409 2750
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Fax:
+91 22 7158 3344
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Webpages:
F.A.Q.

Corporate Office
10th Floor, TCG Financial Centre, BKC Road, Bandra Kurla Complex, Bandra (East), Mumbai – 400051
Tel: +91 22 6600 6999
Fax: +91 22 6600 6998

National Office
6th Floor, Hdil Towers, Anant Kanekar Road, Bandra (East), Station Road, Mumbai – 400051

View More Information...
Satisfactory Rating
12%
Complaints
241
Responses
113
Resolved
1
So far so good - The company responded to our notifications and is working on resolving complaints.
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Dewan Housing Finance Corporation [DHFL] related photos (8)

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Dewan Housing Finance Corporation [DHFL] Customer Care related pictures (8)

Dewan Housing Finance Corporation [DHFL] Complaints & Reviews

Dewan Housing Finance Corporation [DHFL] — Loan account THN 32355

 Kgopal1962 on Feb 6, 2016
We had taken a LAP from DHFL in 2011. The company has been charging us un bearable interest and despite five years of payment of EMIs the outstanding is same as initial amount & they have not provided the actual certified statements to indicate how the money has been appropriated.This is despite various requests to their Branch & call centers.

The DHFL Thane Branch & Call centers have been harassing us over the closure of our above account (SRDIS00043362-FB, SRDIS00102974 & SRDIS00102977):

The following issues are still pending:

1 The foreclosure amount...
Complaint comments  Read comments [2]Complaint category Business & Finances

Dewan Housing Finance Corporation [DHFL] — Home loan - dhfl

 Hemant Nankani on Feb 5, 2016
I have got my home loan transferred from Axis to DHFL in March 2015.

When the builder raised the demand in oct, DHFL people took 20-25 days to get the cheque made after lots of follow up. Their executive Mr Rajeev Sharma is a useless fellow who does not even bothered to inform to customer.

Now I got a demand again from builder and I requested DHFL (on 18.01.2016) to make the payment. Till today (05.02.2016) they have not made payment. Everyday after lots of phone call follow up from different phone numbers he promise for today but that today never comes up.
Complaint comments  Read comments [1]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Plot loan processing

 Prashanth Naredla on Jan 28, 2016
Plot Loan application started on 23rd Nov, 2015. I have submitted all the documents within 2 days time and my processing fee cheque amount credited within a week time. After that the actual game started, there were multiple technical assessments, multiple people giving different updates on the loan. Initially they said, i will get 52L and after a week they said, they can give only 32 and in the end they said, they got approval for 24L. Here comes the worst part, after they said, i am approved for 24L, its been more than 1 month and i didn't get any update, not responding to my calls, and no cheque....
Complaint comments  Read comments [3]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Pre emi deduction

 varunsohit on Jan 20, 2016
After repeated requests DHFL team is not deducting full EMI of our home loan and forcing us to pay the pre EMI ammount....
Complaint comments  Read comments [3]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Interest rate of my home loan went down 2-3 times but not seen any change in EMI or total tenure of payment

 ThakurSir on Jan 19, 2016
I have home loan from DHFL ( previously know as Fist Blue) since 2007. I am paying EMI every month and i did partial payment few times.


recently i checked my online record. it shows interest rate 10.05%, year 2014 it was 11.35, 10.5 and 10.25%. Record shows change in interest rate but there is no change in EMI amount or total tenure of payment with interest rate change.

I checked record in Sep2014 and recently in 18 Jan16. both the record shows same tenure and money for EMI payment....
Complaint comments  Read comments [3]Complaint category Loans

DHFL pramerica — Policy made lapsed after regular payment of premium

 mukesh56in on Jan 18, 2016
I bought a Life insurance plan from DHFL Pramerica in Jan 2015 with policy ID as 342826. I have been regularly paying the premium since then but all of sudden in January i received a mail that my policy is lapsed due to non payment of premium. I approached the concerned customer care and gave the proofs of their payment, on that they replied that it is the company fault and they will resolve the issue but after many days and inspite of approaching everyone in the customer care they are neither ready to give any contact no of senior official nor resolving the issue....
Complaint comments  Read comments Complaint category Insurance

Dewan Housing Finance Corporation [DHFL] — Non availability of download provisional certificate

 ramawadh2000 on Jan 13, 2016
Dear Sir I am one of existing customer in your Boisar branch A/c No 00000560. In my dhfl earlier download option of repayment schedule / Provisional IT certificate for current year / account statement is available but now i checked there is no option. Why you removed this option don't know might be possible that you want to collect some hidden amount from us . How we come to know what is our monthly outstanding amount if we want to repay the partly loan. So requesting you give us all the services which you are given previously such as our account statement/repayment schedule/provision...
Complaint comments  Read comments [3]Complaint category Loans

DHFL — About information

 vishal patel 25 on Jan 10, 2016
I have take a home loan in dhfl for rs.10 lakh rate of interest 10.05% In 10 lakh rs. Company has insurance premium 56837 i tell i have already term insurance of bharati axa. He tell our insurance is must for home loan But in nhb guidelines customer freedom for insurance any insurance company & not add premium in loan....
Complaint comments  Read comments [2]Complaint category Business & Finances

Dewan Housing Finance Corporation [DHFL] — Mvl coral bhiwadi

 chetan.solan on Dec 29, 2015
Please refer to my loan account file. no. GUR/001406. It is for a flat in MVl Coral, Bhiwadi, Rajasthan. Now, please visit www.ncdrc.nic.in . Look at the judgement for case no. CC/142/2012 filled in NCDRC. We have proved that there are number of irregularities in this project. Apex consumer court has noted that MVL Ltd. had changed its original plans and increased the number of floors, flooring area, ratio and density per acre. It has caused inordinate delay in completion of said projects. It has changed zoning plans, usage pattern, super area, carpet area and alteration of structures. This...
Complaint comments  Read comments [2]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — DHFL Home loan is one of the worst provider

 Chidambaram N on Dec 28, 2015
DHFL Home loan is one of the worst provider and i have faced many wrong commitment from them. 1. Interest Rate - First they told 9.X5% after sanctioned my loan in next 2 Days they told it is increased to 9.X5% 2. Loan Term - First they will say you have eligibility for 15 or 20 Years then they will say you have eligibility for only 30Years 3. Insurance - They are collectiing more than 2 Lakhs for insurance. 4.Proccessing fees - They will collect processing fees as per the executive mood. but tooo high? I am not complaining the DHFL the way they giving promise to us is totally diffferent when...
Complaint comments  Read comments [3]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Tneb online payment register to be change-02020181015

 DHFL Karthi on Dec 28, 2015
Dear Sir X tenant was used the TNEB online payment option .Now she vacated and not giving the user is and password.now I am the new tenant how to change the user id and password of online bill payment.If i am clicking the forget password and user name it is going to the old email which was created previously. Regards Karthikeyan CPA- DHFL 9025384117...
Complaint comments  Read comments Complaint category Business & Finances

Dewan Housing Finance Corporation [DHFL] — For releasing the service funds of funds and benefits in

  smt madhu Mishra on Dec 25, 2015
Sir I am counsel for my client smt madhu Mishra w/O late Dinesh Mishra (deputy manager retail DHFL company bandra east Mumbai. On behalf my client send legal notices before mayuresh naik, deepak Singhand other oofficers of DHFL company by email.but they have no heed.brief fact my client husband smt madhu Mishra was posted in DHFL company. But unfortunately my client husband died on 22/11/2015 due cause of cancer. My client is only legal wife and heirs .in persuance the letter of Mr deepak Singh my client has submitted all relating documents do was needful.but till date the authority concerned of...
Complaint comments  Read comments [1]Complaint category Other

Dewan Housing Finance Corporation [DHFL] — Misselling and non cooperation

 sarkar4 on Dec 25, 2015
To DHFL Pramerica LIFE Insurance Compay Ltd. Gurgaon, Hariyana Sub: Complain of the miss selling of policy. Dear Sir/Madam, This is to inform you that I, Sri Tanmay Sarkar, applied for a mortgage loan from Dewan Housing Finance pvt limited. They had sanctioned the loan amount of Rs. 8, 23, 807 in the term of 15 years. They added two insurance during the sanction of loan naming ''DHFL pramerica group credit life plus'' and ‘‘DHFL pramerica roz sanchay(pol. no. 000335211)". They told me that these policies will be refunded when the loan repayment will be done. however, after few months...
Complaint comments  Read comments [4]Complaint category Insurance

Dewan Housing Finance Corporation [DHFL] — Home loan

 Sushanth Bhargavan on Dec 21, 2015
DHFL - Incorrect Interest Rate -SRDIS00030314: Loan Code: 00000553 Dear Team, The below trail mail will make you understand the injustice done to me. PLEASE HELP! All of the below issue I realized only when I approached DHFL for a final settlement amount. • I had opted for a variable Interest rate – which means, my interest rate will be based on the market prevailing interest rate. • DHFL’s current interest rate was 9.8% (confirmed by DHFL officer in trail mail) whereas I was being charged 14.5% at the same time. • My brother who had availed a loan around the same time with...
Complaint comments  Read comments [1]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Very very worst and ghatiyaa bank

 Sunil Fernandes on Dec 21, 2015
I applied Home Loan from DHFL. It is a Very Worst Bank. It Charges Very high Fees from the Customers towards the costs incurred in all verification's and credit appraisal as compare to other NBFC. Fisrt they asked a cheque(Rs.5618.00 in my case) for processing charges relating to verification and credit appraisals, and verify all documents.After 5-6 days they asked another cheque(Rs.3520.00 in my case).After 1 month i asked, they told us that your Loan amount is rejected. Same time i asked them, why it was rejected.And they replied us that the sanction of a loan is to establish the credit worthiness...
Complaint comments  Read comments [3]Complaint category Banks

Dewan Housing Finance Corporation [DHFL] — Any Other Information

 panchamgaya on Dec 16, 2015
I have taken home loan from you, after mailing complaint i got recd following errors. what to do kindly suggest. 1. We are keen to assist you with your concern. Kindly message us your Mobile No. and email ID where we can contact you. 2. We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours. 3. We understand that our customer care team has looked into your query and provided the best possible resolution. We hope we have been able to clarify the concern raised by you. Alternatively you may call us on 0124 4092750 or email us at...
Complaint comments  Read comments [1]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Unprofessional behaviour of the executive Mr. Dhirendra - 9321756868

 One suffered customer on Dec 14, 2015
I have applied for home loan from DHFL and while submitting the form I have strictly said NO for insurance. when i got the sanction letter it included 1lac rs as insurance. When I asked reason to Mr. Dhirendra, he said that by default insurance is included. Mr Dhirendra is also very unprofessional in his behaviour . his no is 9321756868. Do not go with DHFL or else you will suffer....
Complaint comments  Read comments [5]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Management Harassment

 Anil's on Dec 14, 2015
Dear Sir/Madam, Myself Anil has taken a loan from DHFL kurnool. We are paying it promptly but now due to some personal commitments we had a balance of 1month pending along with the current month. For this reason the recovery guy (Mr. Ranjith contact No. +91- 9849594567) and Mangaer (Srikesh) are harassing us. Ranjith calls every day to my dad, me and my mother and along with that he comes to home in the early morning @8AM. Because of this we are unable to concentrate on work and this guy has no manners and speaks rubbish. Last week my dad went to DHFL office kurnool to make the balance...
Complaint comments  Read comments [3]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Failure for a timely response for request of detailed list of documents

 Nisar Sultan Khan on Dec 11, 2015
I have come acorss the worst possible financial institution ever named DHFL, you have no respect for customers time. I had sent an email requesting for detailed List of documents (LOD) on 6th of November 2015. I was told by the customer care team that I shall receive it in 7 working days. It is 11th Deccember 2015, 35 days have passed, I have not received LOD. Also everytime I complain I get a service request no. but no solution. I had put up a complaint on Facebook on 3rd December 2015, to which I got a call from Ms.Jainnete Thomas, she too promised me that I will get response by 10th Dec, as...
Complaint comments  Read comments [2]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Unprofessional/ bad service quality

 naveen6265 on Nov 29, 2015
DHLF statement includes "changing rules". This is so true that they change rules in their favour. Earlier they had an option to download the statement on their online portal but a year ago it was removed. No system of printing or sending through email periodically which is a norm and I guess required by law. But now to request for account statement, one has to visit branch, pay Rs.250+ST and get a statement. Wow! Even escalations do not work. I have been marking emails to Sanjiv Gyani on this and unprofessional attitude of their back off (DHFL response) as per latest Fair practice manual but...
Complaint comments  Read comments [4]Complaint category Banks

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