Dewan Housing Finance Corporation [DHFL] Customer Care
Dewan Housing Finance Corporation Ltd
Customer satisfaction rating: 14%
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270
COMPLAINTS

Dewan Housing Finance Corporation [DHFL] Customer Care

Dewan Housing Finance Corporation Ltd

Webpage:
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Address
201, 2nd Floor, Vipul Agora, M G Road
Gurgaon
Gurgaon District
Haryana
India - 12200

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
12
6



Additional info
F.A.Q.

Corporate Office
10th Floor, TCG Financial Centre, BKC Road, Bandra Kurla Complex, Bandra (East), Mumbai – 400051
Tel: +91 22 6600 6999
Fax: +91 22 6600 6998

National Office
6th Floor, Hdil Towers, Anant Kanekar Road, Bandra (East), Station Road, Mumbai – 400051

Registered Office
Warden House, 2nd Floor, Sir P. M. Road, Fort, Mumbai 400001
Tel: +91 22 6106 6800, +91 22 2202 9900
Fax: +91 22 2287 1985

Regional Offices
Shop No. 18/19/20, Dheeraj Regency, Western Express Highway, Borivali East, Mumbai - 400066

Ground Floor, Sanghavi House, Next To Sunteck Building, Vile Parle East, Mumbai - 400057

25/26, Dewan Tower, Opposite Parvati Cinema, Navghar Road, Vasai West, Thane - 401201

Shop No 18/19/20, Dheeraj Regency, Opposite Bhor Industries, Off Western Express Highway, Borivali East, Mumbai - 400066

View More Information...

Customer satisfaction rating
14%
Complaints
270
Responses
144
Resolved
2
So far so good - The company responded to our notifications and is working on resolving complaints.

Dewan Housing Finance Corporation [DHFL] related photos (10)

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Dewan Housing Finance Corporation [DHFL] Customer Care related pictures (10)

Dewan Housing Finance Corporation [DHFL] Complaints & Reviews

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DHFL Bank — Unprofessional and unethical work atmosphere due to this I have to pay INR 1.47 lakh as a interest to the builder

 vikas.shyguy on Jun 29, 2016
This is to keep you informed, I am Vikas Sharma with loan account of DHFL bank number: 0000417 file no: 00000976 faces very bad unprofessional experience with your bank employees specially those who are handling the branch as a branch manager.

I have a booked a flat in Raj Nagar extension under Star Realcon and applied a home loan in 2011 for INR 9 lakhs. Problem started from their as none of my payment disburse on time and I have escalated these issue to the Branch Manager (Mr. Shekhar Bahuguna) on call and emails however have not received any positive response from him on that time.
Complaint comments  Read comments [1]Complaint category Building Developers

DHFL — Cheated & taken my amount

 santoshpatil999 on Jun 29, 2016
I am santosh patil i have given my loan application in the in dhfl in the 1st week of may 2016 in anand roa circle branch bangalore app#enq-id-brsc1992982 (#01316097) as per your msg i have received that was mortgage loan of property from kalaburgi (Gulbarga) karnataka.

I have cheated by dhfl employe by name mr. Guru regarding this i have sent 2 mails to response@dhfl.com but its almost 1. Month over my complaint has not resolved
My request # sr/cd/may16/105. Recived from dhfl

I requesting to take necessary action against d concern person of dhfl and mr. Guru...
Complaint comments  Read comments [4]Complaint category Loans

DHFL — Sanction Charges

 sabhajit chauhan on Jun 15, 2016
Hi Sir,


I have applied for home loan from your Ambarnath branch office whereas I had paid 9600 as Franking and Notary Charges + 2890 as Sanction Charges earlier in February I have been told by your sales executive that 6 months it is valid after 6 months you have to pay the charges again if it get expired so I was in no hurry for registration so after 3 months i.e on 3rd of June I have done with the registration and submitted all the documents to the sales executive now they are telling that your sanctioned is expired on 2nd of june and you have to again give us the cheque...
Complaint comments  Read comments [2]Complaint category Loans

DHFL — Poor service home laon

 1331 on Jun 14, 2016
Helo
I completely fail to understand the process that this DHFL employee's follow. Is there no one to regulate and command these guys to work. Since, the time i have applied for a Loan through DHFL, i have only experienced Unprofessional, incompetent, negligent and casual attitude towards work from the employee's. All done by them is FALSE PROMISES GIVEN AND TIME WASTED.
I had already have submitted various documents, multiple times.
Our loan Delay due to your system lacunas and your employees casual approach .
If you could not sanction on the basis of some complication...
Complaint comments  Read comments [4]Complaint category Loans

DHFL — Non compliance of home loan rate reduction

 nk balyan on Jun 5, 2016
Dear Sir,
I m neeraj kumar balyan & I have taken home loan from DHFL vide: application no.1199808 & home loan code no.00000733 dated: from Noida branch.The rate of interest was @9.9% flexible at that time and they stated that rate will vary as per market rate . Now they have reduced the interest rate for new customer and denying to pass the benefit to me, moreover they have issued to me an insurance policy No.000388841by giving wrong information and endorsing my forge signature on application form....
Complaint comments  Read comments [2]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Cheated & fraud by your staff & builder. Stop forcing us.

 Mrudula.Singh on May 14, 2016
Cheated & fraud
To Dhfl & global arena


This is very sad to know that both of you have the loan eligibility calculator. But i think that both of your executive's are not aware of it. Because of this we are facing a big problem now.

Please read the complete story.

We are in search of home and in this search we camee across of global arena project. We liked the project but seeing the cost of it we step back and started searching the other project. One day we receive a call from ranjit the executive of Global Arena asking the interest about...
Complaint comments  Read comments [1]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Calling for 0 % interest loan against dhfl pramerica sahaj suraksha

 sachin kadam26 on Apr 16, 2016
I am getting call from 9560778228 number. They are saying that this call from dhfl and they are authorized employee. They are ready to give me loan on 0% interest loan and for that i have to submit my documents on following email id rahul. Sharmadhfl@financier.com. Please see the email id how they are trying to make fool to innocent person. I have done some research so i could caught this. What about poor and needy person? They are playing with there needs. Once they will sell the policy and the person who is in need has to pay and remove the policy from his pocket or some other personal loan. How...
Complaint comments  Read comments [15]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Processing fee deducted but loan rejected by dhfl

 Ashish Srivastava on Apr 7, 2016
Dear team,
I want to take home loan from dhfl and my file was processing and processing charges deduct in my bank a/c rs 2863/- and now dhfl team told me that your loan is rejected due to house no not mention in my document and if they are re login my file for loan then i have to pay rs 1700/- more. First time i have paid rs 2863/- they want to more rs 1700/-. But i will not pay any more, so i want to refund my amount of rs 2863/-...
Complaint comments  Read comments [4]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Complaint — not disbursing hl from 22nd feb 2106

 jyotigaur on Apr 5, 2016
Dear Naresh Girdhar
As no revert from your side.. and after lots of presuurisation I am putting this case to consumer court.
I visited to your office yesterday but no one allowed me to meet with as you were in office. And yours sales team really frustrated me. Yesterday their status is yes now they are saying no .

You guys even cant check your policy while approving case that’s mr. himanshu;s case on same property approved in this month and mine n

Actual Problem

as my case logged in safdarjung branch on 1st feb 2016 and case sanctioned...
Complaint comments  Read comments [21]Complaint category Home & Garden

Dewan Housing Finance Corporation [DHFL] — Enforced the medical insurance policy

 cm rajeevan on Apr 4, 2016
From
C.M. Rajeevan,
No. 2-hc quarters,
Pandakkal, mahe.
Cell no.09846573037.


Respected sir,
Sub:- requisition for the cancellation of medical insurance
(Chola ms) which is attached with plot loan - reg.
I have taken a plot loan(No.125213) from dhfl.Kannur.I am having a medical insurance for fast 5 years. So i request your good office to take necessary action regarding the cancellation of the medical insurance newly enforced on me along with the plot loan.
Yours faithfully,...
Complaint comments  Read comments [11]Complaint category Auto Insurance & Loan

Dewan Housing Finance Corporation [DHFL] — Loan update loan app no 01271186

 ked on Apr 1, 2016
I have applied for home loan in dhfl in last month on 3 feb 16 and given all the documents which are required for loan. After few days post all verification they called me for submission of my original property papers and said to do franking of paper & notary, etc. I did all these things. Still not received a single communication from dhfl. Every time i am calling the person who has source my loan he is not answering the phone and just text me will call you back. Dhfl keep saying will call you once received the confirmation. I am really surprised to see such pathetic service where in customer is...
Complaint comments  Read comments [3]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Persons calling for 0% loan with name and number

 Jitendrag84 on Mar 31, 2016
HiTeam,
I have received call for 0% loan today on 31/003/2016. name and number listed below:
rahul.sharmadhfl@financier.com
09560778228
09210009022
please be aware it seems fraud and active for all.
DHFL needs to take action against the same. i am not following...
Complaint comments  Read comments [1]Complaint category Banks

Dewan Housing Finance Corporation [DHFL] — Increase of Interest rate

 keerthi_5 on Mar 31, 2016
My interest rate was 10.25 % on APR 2008 when started, by September 2013 it rose to 14.00 %, by the time I contacted them and got it reduced to 10.25 by Feb 2015 the damage is already done. I do not know what on earth has happened, the only thing they say is that we have to contact them and ask to reduce :-(. I did not get any information about the increase of interest rate except for the first time when it was raised to 11.25 from 10.25. A loan can change the picture of your life....
Complaint comments  Read comments [3]Complaint category Insurance

Dewan Housing Finance Corporation [DHFL] — No resposne & update about our loan status

 rti1920 on Mar 30, 2016
Dear Sir / Mam,

We have submitted our company Dream heaven homes Pvt. ltd. documents along with customer documents for our Ara, Bihar project APF in Patna Dhfl office. As per demand we have submitted all documents . now Patna office is not taking any response to our calls and there is no result of our visit to branch office.

I would like to Know about present status of Our Loan file .

Thanks & regards

Arti
SR ADMIN MANAGER
Dream Heaven Homes Pvt. Ltd.
Ph - 7542034072...
Complaint comments  Read comments [1]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Foreclosure not provided by dhfl (Loan account no. 860, chandigrah branch) in the name of inderjeet kaur

 parvindersingharora on Mar 29, 2016
Sir,

I following ti the branch of DHFL since long time (> 10 Days) for closure of my Loan but intentionally they are not providing my foreclosure letter.

If they are unable to provide the same from their end why they are charging interest from my side.

I also sent the mail to their seniors and make the several calls to customer care without any response.

Please help to provide the same as as possible....
Complaint comments  Read comments [1]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Returning of fees and documents

 jyoti22391 on Mar 29, 2016
Respected Sir,
I submitted the following complain to you vide complain status update ID 1251918 on dated 22/03/2016 against Dewan Housing Finance Corporation [DHFL] — Not returning the dues but still no action is taken


"I applied for home loan to DHFL bank and I cancelled the loan also because which was said, was not followed. The EMI of Rs 25, 845 (cheque no.-592545)was deducted before disbursing the loan in my account. My two cheque were encashed without any prior information to me.It was told that loan interest rate would be 9.55 but it was 10.02 on the paper....
Complaint comments  Read comments [3]Complaint category Banks

Dewan Housing Finance Corporation [DHFL] — Double processing fee paid for Home loan

 Vijay Phatak on Mar 24, 2016
Hi,

This is in regards to the Home loan we have with Diwan Housing Finance Ltd.In the year 2013 we had received a Loan saction letter fron DHFL however due to some reason the deal of our house was cancelled and accordingly there was no disbursement of loan.However they took a loan processoing fee of Rs.32000/-although there was no disbursement.

In the year 2014 we finalize another house and received a second sanction for the House.This time again we paid processing fee of Rs.20000/-with a assurance from them that they will pay back us the previous processing money...
Complaint comments  Read comments [3]Complaint category Loans

Dewan Housing Finance Corporation [DHFL] — Not returning the dues

 jyoti22391 on Mar 22, 2016
I applied for home loan to DHFL bank and I cancelled the loan also because which was said, was not followed. The EMI of Rs 25, 845 (cheque no.-592545)was deducted before disbursing the loan in my account. My two cheque were encashed without any prior information to me.It was told that loan interest rate would be 9.55 but it was 10.02 on the paper. I was assured that the receipt of paid fee of Rs. 16, 400 would be sent via mail but it is not sent till today. It is requested many times to return all my documents and fee (six cheque, Rs. 16, 400 and the documents of property and mine ) but no action...
Complaint comments  Read comments [3]Complaint category Banks

Dewan Housing Finance Corporation [DHFL] — Dhfl agent paired with owner and approved loan on a litigation property

 robinonnet85@yahoo.co.in on Mar 21, 2016
Hello DHFL,

Since You have not replied to my email and least bothered about whats happening around. Let me do a good favor to you and let you know whats happening around, If you don't take serious actions things will be messed up big time. I have mentioned everything in points below to make you understand better

1. First thing first please refer my pervious email and understand what was going around.
2. I am a genuine customer with excellent credit and I challenge you to prove it wrong and any given point and I bet my life on it.
3. After my previous...
Complaint comments  Read comments [7]Complaint category Loans

DHFL — No response for prepayment charges

 lokii on Mar 19, 2016
I have sent so many emails and contacted customer care for my house loan prepayment charges.I have not received any response and information.This feel really bad.I have to pay my loan completely.I want to know why there is no response after many emails.Is this dhfl company policy to hide the prepayment charges information. Dhfl is a big cheat home loan company and the best worst customer care.Stay away from this .....
Complaint comments  Read comments [5]Complaint category Loans

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