[Resolved]  Dewan Housing Finance Corporation [DHFL] — cancellation of insurance policy

Hi,

As per rbi guidelines, customer can transfer home loan to any other financial institution. For the same how the dhfl is charging let me explain in detail

I have taken home loan from dhfl for 18 lacs, 6 months back and for that 18 lacs - 33000/- dhfl pramerica insurance (Only applicable to dhfl home loan and you cannot transfer) and 5300/- dhfl general insurance

I have sales person and he don't have proper answer for foreclosure of loan.

Approached customer care and the given below answer
For above 10lac (Sanctioned amount not disbursement) document retrieval charges 2000+ gst and 500 fee + gst - i don't why 2000+gst for retrieval document (Only agreement of sale). And for this also i said okay

Coming to main insurance

For dhfl general insurance (5000/-), you can transfer/apply to transferred home loan also - but whom to approach no answer and dhfl general insurance customer care[protected] long waiting period still it will not connect to phone banking officer.

Now dhfl pramerica insurance, you cannot transfer and you need to cancel this and the cancellation charges is approximate 40%, here is my main problem started. First thing insurance is not mandatory but dhfl charged without giving any policy number or document or t&c. Now you people are charging 40% for transferring the home loan and you are indirectly demanding the customer and it was not fair. And you can contact my number [protected]