Dewan Housing Finance Corporation [DHFL] — complaint against abusive and threatening dhfl recovery agent

Address:

NAIGAON, Thane, Maharashtra, 401208

Respected sir/madam,

I have taken home loan from dhfl in january 2013. I have been paying my emi regularly from jan 2013. This month due to personal reason my emi got bounced. Dhfl recovery department without giving any notice or email, sent an agent on 23rd may 2018 to my residence in evening 6:45 pm (Photo attached) and he threatened and abused me. I asked him to inform me his name and provide me the detail, but he refused and went on threatening and abusing me endlessly. He demanded to provide the money right away. I informed him the date of payment and ready to pay the fine and interest to the bank, but he didn't listen and kept on abusing me. I also have recording of the recovery agent of threats and abuses, but cannot be shared because of inappropriate language used by him.

My question to rbi is
1. Why the dhfl recovery agent is not providing their name when asked and keep on threatening and abusing me.
2. Why even after informing the agent the date of payment and that we are ready to pay the fine and interest as per dhfl rules, keep on threatening and abusing me.

Can you please let me know under which law of banking does the dhfl has right to threaten and abuse me.

As a law abiding citizen, i request you to kindly do justice with me and help me in this case.

I am uploading the image of the person who had came to my house threatening and abusing me.

I am sharing my email id for correspondence as i am afraid that if i share my mobile no., i might get threatening calls from the bank or from the recovery agent.

Thank you
Shekhar kamble
Kamble. [protected]@gmail.com