Dewan Housing Finance Corporation [DHFL] — complaint against an employee for misconduct

Address:

Thane, Maharashtra

Respected sir,
My name is nischitha kasargod. My father had took a home loan from dhfl and had been associated with them for the past 17years. We have been paying our emi's regularly but due to some financial crisis we were unable to pay the last emi of rs4900/- so this incident took place on 27/9/19 at around 1pm when an employee named kunal (Photo attached with this complaint) came to our house for loan recovery. He claimed that we had not paid our emi for past 6 to 7 months which is not true. We had not paid only the last emi of rs 4900/- as there was no one in my house except for my elderly aged aunt, i said to him that there is no one at home to which he replied rudely saying that we have to pay the amount today itself or else he will stick the bank notice. I being a student myself didn't have enough money to pay to him. He was very rude in his behaviour n was continuously insisting me to pay the money. He kept on raising his tone. Listening to his chaos, our neighbours opened their doors and started looking at what was happening. Feeling ashamed my aunt took out the money which she had kept for her medicines to pay to him. I ve never faced such type of mortification in my entire life and was so shook by the incident that it took me more than hours to recover from this mental trauma. We have to face such a shame in our society due to his unethical (Rude and impolite) behaviour and harassment for not paying only one emi of rs 4900/-
I hope necessary action would be taken against him so that no other client would face the same situation when there are only children and elders present at home who are not capable of doing anything in these kind of issues.