[Resolved]  Dewan Housing Finance Corporation [DHFL] — Did not approve loan and cleared the cheque for processing fees

Address:Faridabad, Haryana, 121005

Myself Ashish Madaan belongs to NIT Faridabad (Haryana-121005). In October, I got a call from one of your executive Sarita (Mob: [protected]) from delhi to transfer my running bank loan from Canfins homes to DHFL at lower interest rate of 9%.

First of all, I have cleared all the information with them, that my area is not government map approved . I talked to their manager Sanjay Srivastav ([protected]), he told me to get attested proof from the MCF (Municipal Coperation Faridabad).

Then, your Executive Mahesh ([protected]) came to my home and collected all document related to my salary slips, statements & property papers and a cheque of amount 2900 to the name of DHFL which I have attached in this mail. He said my cheque gets cleared only after loan approval.

I have talked to your DHFL branch manager Sector-3 Noida (Mr. Ramesh, [protected]) and have detailed coversation regarding home loan. He told me my loan application gets approval in the end of December and cheque gets only cleared after the approval or loan sancation.

My Cheque gets cleared on 30 December and but my loan didn't get sanctioned. I have attached the proof in this mail. I came to know my file is login in sector-3 Noida branch.

Now when I tried to contact all of these executives they are saying now that my property is not map approved so cant get loan approval on that. But, I have cleared all this information with all of them before. If your bank is not able to approve loan, then why you have cut money from my account.

Your bank is so reputed bank, so your executive should know in which area your bank approves loan.

I request you to get approval of my loan or return my money back
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Mar 24, 2017
Complaint marked as Resolved 
Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
Verified Support
Feb 07, 2017
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Mr. Ashishmadaan,

We are keen to assist you with your concern. Kindly message us your mobile no. and email ID where we can contact you.

Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team
Feb 08, 2017
Updated by ashishmadaan
My mobile No is: [protected] & email-id is: [protected]@gmail.com
Verified Support
Feb 14, 2017
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Mr. Ashishmadaan,

We would like to inform you that we are yet to receive your contact details. We request you to share the details with us as this will help us to get in touch with you at the earliest to resolve the issue faced by you.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team
Verified Support
Feb 20, 2017
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Mr. Ashishmadaan,

Your complaint is o[censored]tmost importance to us. However as we have not received your contact details your complaint has been closed from our end.

Kindly get in touch with our customer care team on [protected]@dhfl.com or via phone[protected] for further assistance.

Regards
DHFL Team
Apr 05, 2017
Updated by ashishmadaan
I have messaged you my contact details, how can you close my complaint.

Again sharing contact details:

Mob : [protected]
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    Dewan Housing Finance Corporation [DHFL] Phone
    +91 22 6600 6999
    +91 22 6106 6800
    Dewan Housing Finance Corporation [DHFL] Address
    201, 2nd Floor, Vipul Agora, M G Road, Gurgaon, Haryana, India - 12200
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