[Resolved]  Dewan Housing Finance Corporation [DHFL] — fake promises and threats by dhfl emp

Address:Ghaziabad, Uttar Pradesh, 201003

I am compelled to raise this concern after a long chase of 1 months with dhfl employees, who are always trying to dodge the issue & end up giving false promises.

I applied for dhfl loan on dec, 4 2017 for an amount of rs. 25 lakhs for 30 years which was within my approval limits. During loan applications the dhfl executive mr. Rahul (+91-[protected]) who sits in a-6, sec - 2, noida, up boasted about transparent & quick process of dhfl and will help me get the disbursement done by one week.

After 1 week mr rahul call me and told me to close my others 2 loans then they will sanction me for 25 lakhs. I ask him if i close only one loan then how much amount you can sanction. He said no sir now you have to take 25 lakhs loan, below 25 lakhs loan we can not disburse as we already write 25 lakhs in your application. I believe him and he keep asking to close my others 2 loans and threaten me that if you do not close these two loan your loan will be declined.

After couple of days one of dhfl representative ms mansi chawla (+91-[protected]) called me and she also keep asking asking for noc.

Next day i got whatsapp massage that manish sir your loan is sanctioned for 25 lakhs and i will give you your sanction latter tomorrow but before this you have to give me 5000 rs.

From that day i keep calling to mansi and rahul but they do not pickup my call. When i tell rahul that i need my sanction latter otherwise i going to mail to nodel officer. From that day he keep calling me and saying sorry and he keep saying "mere nokri chali jayegi sir aisa na karo me mere chote chote bache hai etc etc".

Next day some of rahul's friend which is not emp of dhfl called me and said "he is coming to re-verification at my home. I ask him his name, his name is amit kumar. I ask that why you want to re-verification then he just cut the call.

Finally he send me the sanction latter, but i am shocked when is see my sanction latter the sanction amount is 21 lakhs 50 thousand and the tenure is only 20 years.

Immediately i called up to rahul and asking about the tenure and amount. He said to me now do what you can do if i lost my job then i will see you personally its a fight between you and me and he said" me aligarh ka hu, aligarh k ladke bahut haram hote hai, me address deta hu apna baski ho to samne aaker mil. I have all the recording of mr rahul which i will show in court. If i will go there.

Rahul keep calling me and threatening me its very disgusting. I was thought that i have to file a police complaint against him because i have all the recordings and all whats app chats. So before go to there i am initiating this mail.

This is just so unprofessional/rude on their part that they can't cater to simple requirements of their clients. This indeed is so frustrating. Totally disappointed with the dhfl process.

Is that how dhfl treat their customers? What kind of professional behavior is this?

Now all i need is to please increase my tenure by 25 or 30 years. Thats it.

I am attaching my sanction letter to this mail please increase my tenure to 25 years.
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Jan 22, 2018
Complaint marked as Resolved 
Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
Verified Support
Dec 22, 2017
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Mr. Rohan Gautam,

We have forwarded your concern to our team. However, request you to share your email ID as well to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com

Regards,
Team DHFL
Complaint comments 

Comments

My mail id id [protected]@gmail.com and [protected]@gmail.com
ROHAN GAUTAM's [Complaint's author] reply, Dec 22, 2017
My mail id id manishgtm135@gmail.com and rohangtm1@gmail.com
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Dec 26, 2017
Verified Support
Dear Mr. Rohan Gautam,

Thank you for sharing your email ID with us. We have forwarded your concern to our team for resolution and they shall revert to you within 72 hours.

Regards,
Team DHFL

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