[Resolved]  Dewan Housing Finance Corporation [DHFL] — fraudulent home loan procedures

Address:Lucknow, Uttar Pradesh, 226001

I alongwith my elder brother applied for home loan in september-2018 which was approved on 29 sept and 08 oct, 2018, respectively, for which we have paid rs. 2950/- each as processing charges. After which we also gave an amount of rs. 50, 000/- sepately, to the land owner as hansel after having words with dhfl sales executive for early disbursal as we have 45 days to pay the rest of the amount, to which the sales executive agreed. However, till today (10/01/2019) after 60/70 days, the processing of the application is still pending, no disburment have been made to any o[censored]s. Thus, i want to register my complaint against the same fraudulent in which they were charging processing fee by doing nothing. The processing fee was paid for the process not for its seizure.
Hence, i want dhfl to return the processing fee alongwith the amount paid as hansel which was got seized because of their slothyness.
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Mar 10, 2019
Complaint marked as Resolved 
Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
Verified Support
Jan 14, 2019
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Shwetang,

We are keen to assist you with your concern. Kindly share with us your email ID, mobile & loan account number so that we can contact you.

Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team
Jan 14, 2019
Updated by Shwetang Singh
The above cited complaint is not resolved yet
Verified Support
Feb 04, 2019
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Shwetang,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team
Complaint comments 

Comments

@DHFL,

I already called your customer service and escalated the same to the Nodal Officer and also to the CEO DHFL. But the status of the applications remains same. Not Processed. My Loan Application No is 01941433 and my brothers' Application No is 01931747. My contact details are as follows:
SHWETANG SINGH, Mobile No. [protected] and email Id - [protected]@gmail.com.
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Jan 15, 2019
Verified Support
Dear Shwetang,

We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours.

Regards,
Team DHFL

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    Dewan Housing Finance Corporation [DHFL] Phone
    +91 22 6600 6999
    +91 22 6106 6800
    Dewan Housing Finance Corporation [DHFL] Address
    201, 2nd Floor, Vipul Agora, M G Road, Gurgaon, Haryana, India - 12200
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