Dewan Housing Finance Corporation [DHFL] — not releasing the house documents

Address:

Kalpalathika Towers, Old no 24, New no:36, 3rd floor, Dr.Ambedkar road, Ashok Nagar, Chennai-600024-------Regd office: Warden House, Second Floor, Sir.P.M.Road, Fort, Mumbai-400001, Chennai, Tamil Nadu

Ref: Loan Account No: CHE 33003- Not releasing documents by DHFL
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As guided by Chennai Office, I went to Pondy DHFL Branch to collect my documents, on 04.06.2019.
At the entrance itself, without showing the documents, they asked me to pay the DOCUMENTS keeping / Storage money Rs.2000/- plus GST totalling Rs.2360/-

I paid Rs. 2, 360/- vide receipt no 1379318 dated 04.06.2019.

They asked me to produce aadhar card of mine and co-applicant (N.Shanthi, My wife) for which I obliged.

But while scrutiny Page Nos. 14, 15, 16 (3 pages) were found missing from ORIGINAL SALES DEED.

The amount was paid to Mr.Selvaganesh. He was not able to trace the missing documents. Then Mr.Iyappan (i think so) came and tried to convince me without giving any authenticated statement, Even I wrote that three pages are missing, in the copy of NOC, PONDY DHFL Personnel refused to give any type of acknowledgment for missing documents. After half an hour Manager came and told that he will contact Chennai Office and back, as documents received from Chennai. Hence, I turned back without receiving the documents but paid the fees for documents keeping charges.

I requested via email on 06.06.2019 to release my entire documents immediately as I paid all dues to DHFL without any default including the documents storage fee.

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On 07.06.2019, I received reply email from DHFL(Mr. Kunal D
Customer Service, DHFL ) as below
We refer to your concern regarding Original documents in your loan Application No F0255180.

In this regard, we would like to inform you that we have raised a complaint No CCDIS02299763. You will receive the confirmation within 7 working days.

For further queries or clarifications, please feel free to call us at[protected] or write to us at [protected]@dhfl.com.
Looking forward to many more opportunities to be of service to you.

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But phone no 1800 3000 is out of order till today (13.06.2019). On 10.06.2019 i emailed as follows:

The telephone number you ae giving i.e.,[protected] is not working and i am getting the reply that the telephone number is not exist. Kindly give me the correct number so that i can follow up with my complaint No CCDIS02299763.

I am urgently in need of my house documents. Please do the needful, as i already paid all my dues and document keeping charges.
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on 11.06.2019, also i emailed about the not working of toll free number and no one in Chennai DHFL to pick up phone.
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on 12.06.2019, (Kavitha, DHFL) replied via email as below:
Dear Customer,

We value your relationship with DHFL.

We refer to your request for the original documents of your property. In this regard, we request you to visit the Pondy branch during customer service hours, with the following documents for collection of original property documents:

Identity and permanent address proof of all the applicants

Copy of Bank statement/passbook reflecting loan closure payment amount

Customer Service Hours
Monday to Friday -10:30 AM- 4:30 PM
Branches will remain closed on all Saturdays of the Month

Below mentioned charges will be applicable towards your original loan document retrieval and handling:

- For Loan up to Rs.10 Lac: Rs.1, 000 + GST

- For Loan above Rs.10 Lac: Rs.2, 000 + GST

- Custodial Charges of Rs.500/- + GST will be levied per month post 60 days from Loan Closure Date, in case the original documents are not collected

All applicants are required to visit DHFL branch for collection of original documents. In the absence of an applicant, the other applicant should carry power of attorney in the format specified on the DHFL website.

For further queries or clarifications, please feel free to call us at[protected] or write to us at [protected]@dhfl.com.

Looking forward to many more opportunities to be of service to you.

Sincerely,
Kavita
Customer Service Team, DHFL
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On 12.06.2019 I contacted Pondy DHFL and replied via email
Just now contacted Pondy DHFl.([protected])
Documents not received.
Please don't give false statements.
Already I paid all fees including the documents keeping charges.
Once again you are sending a formal letter, as if nothing has happened, asking loan closure details and identity.

Once again i am giving my complaint as below:
1. Loan closed.
2. Documents keeping charges were paid. (trailing mail has details)
3. While scrutiny some of the documents found missing in the original sales deed.
4. So documents were not received from DHFL or otherwise Documents are not released by DHFL, till today, even after making the documents charges.
Your customer care number for existing customer is not working and your chennai office no one is there to pick up phone.

I am in Neyveli. So going Pondy and coming back without my house documents, is a wasteful expenditure.Already one time i suffered. To avoid the second time only I contacted your Pondy Office and came to know nothing was received.

Once again I request you to release my documents within 7 days. Please avoid any delaying tactics. Hope DHFL will not force me to get my documents through legal.

Till date no fault on my side, in making payments towards loan closure. As a good customer, i want to get back my documents from DHFL. Hope you will understand the sentiments.

Thanks

al.nagappan
n.shanthi

Ref: Loan Account No: CHE 33003