Dewan Housing Finance Corporation [DHFL] — refund due to me is not issued since two months

Address:

House # 388, Ist Floor, Sector - 30, Faridabad, Faridabad, Haryana, 121003

I am also one of the dissatisfied customers list of dhfl.

I am chasing for refund due to me, i have several email communication with dhfl response, nodal office etc. But no one is responding with the exact facts. Everyone is saying you complaint is in process, if there is delay of even single day they used to charge us the interest. On the flip side, are they not liable to pay interest to the customer along with penal charges as every time we have to call them, email them, follow them which obviously is time consuming & mental harassment as well.

Below is the extract of latest email from dhfl response they again issued a complaint number after more than one & a half month.

"dear customer,

Thank you for writing to us.

We refer to your concern regarding excess refund in your loan application no.01533124.in this regard, we would like to inform you that we have raised a complaint in our system and the complaint no. Is ccdis02162441. You will receive the confirmation in 21 working days.

For further queries or clarifications, please feel free to call us at[protected] or write to us at [protected]@dhfl.com.

Looking forward to many more opportunities to be of service to you.

Sincerely
Pratiksha
Customer service, dhfl"