Dewan Housing Finance Corporation [DHFL] — Regarding Rate of interest not reduced and not processing my PMAY documents to department, and EMI months increased drastically

Address:

Mumbai

Dear sir / Madam,

This is Santosh Patil, i have taken loan from DHFL Sangli MH, branch. my Application no. 01908506 and loan code 00000698.
i have taken Home loan of amount Rs.47, 20, 116/- in Oct'2018. but till now DHFL has not processed my documents for Pradhan Mantri Aawas Yojana. on email request, even after 03 years, getting repeated reply that "we would require some more time to process your service request" also DHFL is charging interest on that amount @ rate of 9.55%
Apart from that, currently other banks are offering interest on home loan @ rate 6.8% and even loan under variable rate of interest (VRI).
secondly my loan month were 240 (i.e for 20 years) but now got payment schedule showing months more than 270 months.
kindly help me to get rid of this trap.

Thanks & Regards
Santosh Patil