Dewan Housing Finance Corporation [DHFL] — Sale Agreement missing in List of Document

Address:

Mumbai

Loan Code: 00004432
Branch: Panvel

I've already sold my the mortgaged property. Now, to process the loan closure I obtained the List of Documents from DHFL. There, I found that my "Agreement for Sale" registered and dated 30th Jan 1995 at Panvel registrar is missing in LOD. Neither it was digitally stored in DHFL records nor it was physically made available. It's missing.

I visited my home branch at Panvel and informed that it would take around 25 days to update the LOD. Then I personally visited the DHFL Thane branch to process it faster. There also I was told that it will take 25 days just to update the LOD. After that, it will take 25 days more to obtain the original docket after closing the loan.

As I mentioned, I've already sold the property and now need to process the foreclosure. I can not do it until my LOD is correct. For the above-mentioned process of 50 days, DHFL will continue fetching the EMI from my account.

I would request you to intervene and assist to get it done faster. I've been following up on this with DHFL for over 25 days.
I generated my Case-ID for the above mentioned. The details are mentioned below for your ready reference.

Case-ID: SRDIS03580190 registered on 15th Feb'21, at Thane branch for "Correction in List Of Documents".
Case ID: SRDIS03584101 registered on 16th Feb'21 by DHFL response For LOD correction.