Dewan Housing Finance Corporation [DHFL] — Senior citizen facing total inconvenience and health hazards due to flat above causing leakage

Address:

B-6, Shree Prabha, Coop Hsg society, Rajaji Path, Dombivali East, Pin: 421201

1) I am the daughter of the mum(Mrs Anjali Abhyankar) living in B-6 Shree Prabha Co-op Hsg Soc, Rajaji Path Cross Lane no 1, Dombivali (East) PIn: 421201
2) Sadly we lost our fit dad to Covid on 11th July 2020 in the 1st wave which was sudden and mum was left on her own.
3) With lockdown none o[censored]s could see her as she herself had tested positive
4) She has been emotionally weakened due to this episode - a woman who has been the strongest in the family
5) Recently last month the repairs work in flat above started causing leakage in her bedroom - she tried to talk to the lady Mrs.D'Souza alongside some supportive neighbours and the society secretary but the lady keeps saying once repairs done I will fix it and was irritated when she saw mum had other neighbours and secretary involved.
6) Since Yesterday the leakage has spread to the kitchen, she is now restrained to the living room
7) She suffers from severe hearing loss, being completely deaf in 1 ear and the 2nd ear having very very limited hearing capability
8) I have created a whats app group today with the said flat owner Mrs Dsouza, neighbours and society secretary so we can get some urgent temporary solution amicably but the lady just responded saying my mum doesnt listen and left the whats app group
9) I request the Deputy Registrar to urgently intervene in this matter to help a senior citizen left all alone in a totally hazardous situation.
10) With covid scenario, i am sure police are very stressed out already so dont want to resort going there
11) It is a very sad state that we are not able to help a senior citizen with a severe disability in these tough times. I request you to handle this with urgent attention