[Resolved]  Dewan Housing Finance Corporation [DHFL] — SR/CC/JUI16/120 Regarding processing Fee refund / Complaint against Sandeep

Address:

110089

From: Anurag Arya
Date: Saturday, August 13, 2016
Subject: Fwd: SR/CC/JUI16/120 Regarding processing Fee refund / Complaint against Sandeep
To: [protected]@dhfl.com, sandeep.[protected]@dhfl.com, [protected]@dhfl.com, [protected]@nhb.org.in, [protected]@nhb.org.in


Dear NHB Team

As per trail mail, the agent (DSA) as well as DHFL employee Mr. Sandeep told me to share the processing fees cheque against dhfl name.

If your case not approved then we will refund your amount back.

Now am not getting any amount after so many followup.

This mean they will make customer fool.

Request you to please do the needful


Regards
Anurag Arya
[protected]

[protected] Forwarded message[protected]
From: DHFL Response
Date: Tuesday, August 9, 2016
Subject: SR/CC/JUI16/120 Regarding processing Fee refund
To: Anurag Arya


Dear Customer,

Thank you for writing to us.

We refer to your concern regarding refund Processing Fess in your Loan Application No. 01319537. In this regard, kindly note that Personal Discussion is not satisfactory of your case that is why case got rejected.And also we had informed you earlier that Processing Fee was not refundable as per the norms.

For further queries or clarifications, please feel free to call us at[protected] or write to us at [protected]@dhfl.com.

Looking forward to many more opportunities to be of service to you.

Sincerely,

Amruta
Customer Service, DHFL.

-----DHFL Response/dhfl wrote: -----
To: Anurag Arya
From: DHFL Response/dhfl
Date: 07/22/2016 06:22PM
Subject: SR/CC/JUI16/120 Regarding processing Fee refund

Dear Customer,

Greetings of the day!

Branch :Netaji Subhash Place .

Application No :01319537.

Service Request No: SR/CC/JUI16/120.

Thank you for giving us an opportunity to address your concern. We acknowledge the receipt of your email. For all further communications related to this concern, please maintain this service request no. in the subject for quick and easy resolution.

We would like to inform you that we are looking into your concern and would revert to you shortly.

We appreciate your cooperation & patience in the interim.

Assuring you of our best services at all times.


Warm regards,
Amruta
Customer Care, DHFL.
[protected]


-----Anurag Arya wrote: -----
To: [protected]@dhfl.com
From: Anurag Arya
Date: 07/19/2016 12:34PM
Subject: Regarding processing Fee refund

(See attached file: 20160719_123019.jpg)

Dear Sir/Madam

hey I m Anurag Arya apply a loan against property in DHFL in march 2016 after few week your excutive Mr. Sandeep from NSP branch call me... about loan..
they demand me some document like property paper with map, two year ITR, Bank statement.. then after one week Mr.sandeep said me u also give Cheque to me of amount of 5725/- (five thousand seven hundred twenty five only) Favour of DHFL on 19/05/2016 and then my Cheque will cleared on 2705/2016 Cheque no 771955.
After few days they said me your bank statement is so week and we cleared your loan for charging 2 percent extra...after clearing my cheque we can not refund your amount & they also misplace my property map also...That's means your DHFL company making fool with customers...

pls refund my cheque amount and document ...

Regards
Anurag Arya
[protected]