[Resolved]  Dewan Housing Finance Corporation [DHFL] — unfaithful by dhfl in rate of interest

Address:6/311 Dakshin Puri New Delhi, New Delhi, Delhi, 110062

To whomsoever it my concern

I would like to inform that i have taken home loan from dhfl in month of july 2018. Since then, 3 times i have received notification from dhfl for increased of rate of interest in my existing home loan as listed below:

1.in month of august 2018 when rbi had increased the repo rate 0.25%
2.in month of november 2018 due to rplr increased in dhfl of 0.25%
3.in month of april, 2019 due to rplr increased in dhfl of 0.35%

I wonder why dhfl not reducing interest rates on my existing home loan after rbi had reduced repo rate of 0.25% on 7th february, 2019 and 0.25 % on 4th april, 2019 consecutively. After several follow-ups i have informed by dhfl that my existing home loan roi is based on rplr not on rbi repo rate and any revision in rplr will impact on my roi. Then why dhfl increased 0.25% on august 2018 when rbi had increased the repo rate 0.25%.

Instead of reducing interest rates dhfl constantly increased interest rates by way of rplr excuse, which is very unfaithful step and very badly impact to middle class people like me because every single paisa is important to us for running family and struggling with life.

I request to the concerned authority to kindly look into the matter and please take necessary and faithful action for existing home loan customers of dhfl.

Thanking you

With regards
Gautam sengupta
[protected]
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May 11, 2019
Complaint marked as Resolved 
Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
Verified Support
Apr 08, 2019
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Gautam,

We have responded to you via Twitter. Kindly acknowledge the same for further assistance.

Regards,
Team DHFL
Complaint comments 

Comments

Very poor customer care.. no one respond for queries. Every two months there is change in EMI amount. False promises made by bank personnel.. never go with home loan or mortgage loan with this bank.. suggest not to step into this bank at all..
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Apr 11, 2019
Verified Support
Dear Surya,

We are keen to assist you with your concern. Kindly share with us your email ID, mobile & loan account number so that we can contact you.

Alternatively, you can call us on 1800 3000 1919 or email us at [email protected].

Regards,
DHFL Team
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Apr 16, 2019
Verified Support
Dear ‎‎‎Surya,

We would like to inform you that we are yet to receive your contact details. Please share the same as it will help us get in touch with you at the earliest.

Regards,
DHFL Team
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Apr 23, 2019
Verified Support
Dear ‎‎‎‎‎‎‎‎‎‎‎‎Surya,

Your query is of utmost importance to us. However as we have not received your contact details. Your concern has been closed from our end.

Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].

Regards,
DHFL Team

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    +91 22 6600 6999
    +91 22 6106 6800
    Dewan Housing Finance Corporation [DHFL] Address
    201, 2nd Floor, Vipul Agora, M G Road, Gurgaon, Haryana, India - 12200
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