Dhani — Regarding Failed Order EP5998342_Refund of 518

Address:	Dhani Services Limited Registered Office: 1/1 E, First Floor, East Patel Nagar, New Delhi-110 008 CIN: U74899DL1994PLC062407
Website:	www.dhani.com

Dear Sir/Madem,

This is Karthick and it's regarding the order Id: EP5998342 which I have placed on dhani store. I have placed this order on September 11-2022 and paid ₹518 through my ICICI Bank Credit Card (Transaction Reference No.[protected]). When I check this order EP5998342 today the status has been changed as failed today on September 13-2022 but still my refund of ₹518 is fully received which I paid for this order.

I have contacted Dhani store customer care [protected] and reported about this order EP5998342 issue and requested more details and got to know this order is failed due to technical error and they can't deliver these products. So I have asked them to refund my money ₹518 back to my card for the failed order but dhani customer care representative says that they will refund 10% money ₹50 as Dhani cash, ₹458 to my card and ₹10 for transaction charges for the payment made.

Since the transaction is failed at Dhani end requested Dhani to refund entire money of ₹ ₹518 paid to them but they are refused to pay entire money.
dhani customer care representative says that they will refund 10% money ₹50 as Dhani cash, ₹458 to my card and ₹10 for transaction charges for the payment made .

Please help me on taking legal action on Dhani store on this dispute to provide me a complete refund of ₹518 back to my credit card (original payment source) ASAP.

Thanks,
Karthick Rajendran
+91-[protected]