[Resolved]  DHFL Bank — Unprofessional and unethical work atmosphere due to this I have to pay INR 1.47 lakh as a interest to the builder

Address:

110085

This is to keep you informed, I am Vikas Sharma with loan account of DHFL bank number: 0000417 file no: 00000976 faces very bad unprofessional experience with your bank employees specially those who are handling the branch as a branch manager.

I have a booked a flat in Raj Nagar extension under Star Realcon and applied a home loan in 2011 for INR 9 lakhs. Problem started from their as none of my payment disburse on time and I have escalated these issue to the Branch Manager (Mr. Shekhar Bahuguna) on call and emails however have not received any positive response from him on that time.

As per the attached email, I am getting possession of my flat and builder charged me interest on late payment INR 1, 47, 830/- which is I am not entitled to pay as every time payment gets delayed due to unprofessional behavior as payment not disburse on time by DHFL bank (attached email for your reference).

Day before yesterday I had visited your DHFL branch, Noida where I had meet Mr. Shekhar Bahuguna on my issue however his behavior is totally unethical and unprofessional, he says that my relationship manager resigned from DHFL bank and he can’t help me on anything, and he gave me excuse that now my previous branch is moved to Netaji Subhash Place (Pitampura), when I have explained everything and shown him all the emails, where he was copied on that he simply routed me to Pitampura branch.

Below are the questions which need to be get answered on priority,

When I have highlighted my issue to the branch manager on time (attached email for your reference) why he did not take any action against them (DHFL employees)?
Why I have to pay interest on late payment when it’s not my fault and same is already informed to my relationship manager and branch manager?
Is Mr. Shekhar Bahuguna behavior is professional?
Who will take responsibility, if a bank employee (relationship manager) has left organization?

I am highlighting my issue to you as I have not getting any positive response from anyone of your staff, please assist me on this or I have to highlight my concern in front of RBI or consumer court. Your immediate action or reply is highly appreciated.

Regards,

Vikas Sharma
Phone: +91 [protected]