DHFL — Clouser of Home Loan account

Sir, I, Popat Kishan Moleshri having a home loan no. (code[protected], Customer code:00989387 & file no.00000207 at DHFL, Nallasopra branch, Thane, Maharashtra. I have submitted remaining amount against cheque on dt.24.03.2015 for clouser of my a/c& DHFL executive have provided clouser certificate on 20/04/2015 & they told us that original document will be provide appx 10 days. I am regulary visiting DHFL office from 06/04/2015 & every time they told us that document will be provided within 10 days but today 21/04/2015, they have not provided till date & I have visited DHFL office, again they told us that document will be provide with in 10 days. I am regulary visiting DHFL office from approx one month, every time DHFL executive replied that wait for appx 10days. I am asking where will finish 10 days. Kindly look into the matter & release my documents immediately.